CUSTOMER STORY

Gjeteren AS

Gjeteren AS – Revolutionizing Agricultural and Pet Care Equipment Operations with APPSeCONNECT

The transformation of inventory management, order processing, and customer experience using SAP B1 and PrestaShop via APPSeCONNECT that enabled Gjeteren AS to redesign their processes.

The Story of Gjeteren AS

Gjeteren AS is a Norwegian company that trades in agricultural equipment, fencing equipment and pet care equipment. The company was founded in 2015, and it is operating in a growing market with more people (farmers, horse owners, and pet owners) in Norway. The company is a seller of different fencing systems, farm equipment, horse gear and pet accessories with the headquarters based in Lyseveien 8, 3531 Krokkeive and it mostly sells its products through its e-commerce store, gjeteren.no. The company has a mission to provide effective and sustainable and cost-effective solutions to the requirements of its consumers.

However, with increase in the size of the business, it was now more cumbersome to implement basic processes such as addition of products, customer profiles, changing of inventory, processing of sales orders between PrestaShop and SAP B1. The manual handling of the tasks led to duplication of the tasks, inconsistencies and delays in the data, which affected the efficiency of the operation and customer experience.

Navigating Growth with Seamless Integration

Having kept a PrestaShop-based eCommerce platform and SAP B1 as a backend operation system, Gjeteren AS required a smooth integration between the two systems. Products and customer data and inventory were not automated and updates were done manually. This manual system created a lot of errors and a lot of time wastage in the delivery of customer orders. The company needed a solution that could facilitate its operations, provide the accuracy of data in a real-time and achieve efficiency.

The Challenges

Three major challenges had arisen when Gjeteren AS was expanding:

1. Manual Sales Order Processing

Before APPSeCONNECT: Sales orders received at PrestaShop were copied manually at SAP B1 thus creating delay in order processing, inaccurate information and a high error margin.

Impact:

Slower order fulfilment
Wrong customer data
Higher risks of mistakes and customer dissatisfaction

2. Inventory Management Issues

Before APPSeCONNECT:

The manual updating of the inventory led to under-stocking and disappointments whenever there is overselling and stock-outs.

Impact:

Stockouts and overselling
Slow orders and dissatisfaction of customers with refunds
Manual updates are perhaps time consuming

3. Inefficient Order Fulfillment

Before APPSeCONNECT: Order fulfilment was performed manually and therefore delays occurred in updating shipment and sending customer notification.

Impact:

Slow customers response times
Delayed shipments
Poor customer experience

The Solution: APPSeCONNECT’s Integration with SAP B1 & PrestaShop

APPSeCONNECT provided a general integration between the SAP B1 and PrestaShop to enable free flow of information in two directions. The following pain points were resolved during the integration:

1. Automated Order Synchronization

After APPSeCONNECT: There is now automatic real time syncing of PrestaShop orders with SAP B1.

Outcome:

The sales orders are not delayed.
Accurate Information and cross-systems, reduced errors.
The manual entry of order details is no longer necessary, the employees are able to focus on other more important tasks.

“Sales orders are now synced in real-time, eliminating the need for manual entry and speeding up the order fulfillment process.”

2. Real-Time Inventory Synchronization

After APPSeCONNECT: PrestaShop and SAP B1 have real-time updates in their inventory.

Outcome:

Customers can always see the right amount of stock without overselling it.
The inventory itself is automatically updated and does not require time consuming manual adjustments.
Accurate level of stock because the products are ready as soon as required.

“Now, our inventory is always up-to-date, and we avoid the errors and delays caused by manual updates.”

3. Streamlined Order Fulfillment and Shipping

After APPSeCONNECT: The PrestaShop and SAP B1 are automatically interconnected with the shipment status and other fulfilment information.

Outcome:

Real time status of orders is provided to the customers.
The staff spend less time on the manual updates and more time on the value-added tasks.
The time used in shipping is saved and this leads to enhanced customer satisfaction.

“Order updates are now automated, and our team no longer wastes time on manual fulfillment tasks.”

The Implementation Journey

In its pursuit of having a good and smooth integration process, APPSeCONNECT partnered with Gjeteren AS. The implementation was quick and effective and instant improvement was observed in the processing of orders, management of the inventory and efficiency. The solution was also to be scaled to allow Gjeteren AS to accommodate future growth without incurring further manual interventions.

The Results & Impact

The integration delivered measurable results:

Quick and Precise Processing of orders: Sales orders are automatically synchronized and this saves processing time and removes errors of entries.
Better Inventory Management: Real-time synchronization means that there is precision in the stock levels, and there is no stock outage and overselling.
High Customer Satisfaction: Customers are enjoying better service due to quick services in processing orders and instant shipment updates.
Automated Processes: The staff can now work on value-added activities rather than doing manual data entry and updates.

“Our operations are now much faster and more efficient, and customers are happier with quicker delivery times and better communication.”

Key Highlights

Real-time connectivity between SAP B1 and PrestaShop
Automated synchronization of orders, inventory, and fulfilment
Reduced manual work and error rates
Scalable solution to accommodate future growth

Why It Matters

In the case of Gjeteren AS, integration was an essential move towards efficiency in the operation of the company. The automation of major processes enabled the company to save a lot of manual labor, increase the accuracy of data and customer satisfaction. The integration has not only addressed the existing operation bottlenecks but it has also brought the company to the direction of expansion in future.

About Gjeteren AS

Oleif Lebesby – an agronomist, started one of the first companies to produce fences in Norway – Gjeteren AS – a family-run company established in 1939. Gjeteren AS is currently Norway’s only manufacturer of fence machines and holds a unique competence in the field. Their products vary from fences to insulators, mowers, drinking boots, brushes, dog equipment, Pet food and many more.

Their saying – “Ask us about fences, it’s going to be a lot that we can help on!”